Shipping & returns

delivery

Please visit my Etsy shop for up-to-date information on delivery options and timings 

Changed your mind?

Thanks for purchasing a Kind Candles product. I really hope you love your product! If you are not completely satisfied with your purchase, I'm sorry to hear that! 

Please note the following returns policy:

  • If you are unhappy with your items for any reason, please contact me BEFORE RETURNING, and we’ll do our best to put things right.

  • To complete your return, we require a receipt or proof of purchase.

  • In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and not damaged in any way. 

  • The buyer is responsible for return shipping.

  • After we receive your item, we will review the product and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

  • If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to get in touch.

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Copyright © 2020, Emily Annand, Creator and Sole Trader of Kind Candles