General terms

Terms of sale

These Terms of Sale give you some information about the contract that is formed when you buy any product from us.

 

About Us 

We are KindCandles.co.uk, a site operated and controlled by Emily Annand, a sole trader registered in the UK. 

We own the domain name. Please do not use this without our consent. 

Our Products 

Our products are created individually by hand. Therefore, there may be slight differences between each product and we cannot guarantee each product will be identical. Any product ordered may vary slightly from the online images, for example in respect of colour or size. 

Customer Care 

If you are dissatisfied with your product, please contact us or refer to our Shipping & Returns policy to find out our policy for returns. 

Liability 

If there is a failure or delay on our part in delivering your product due to reasons outwith our control, we cannot be held liable. 

We are entitled to delay or stop your order if: 

  • we are out of stock of your chosen product (in which case we will contact you to discuss next steps); or

  • we cannot process your payment. 

privacy & safety

Kind Candles is run by Emily Annand as a sole trader. This privacy policy will help you understand how Kind Candles uses and protects the data you provide to us when you visit and use www.kindcandles.co.uk.

I encourage you to read this policy and contact me if you have any queries regarding the data I hold about you.

 

Privacy Policy Notice

The policy: This privacy policy notice is served by Kind Candles, Warrender Park Road, Edinburgh, EH91ET, under the website www.kincandles.co.uk.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while you browse or use this website and purchase our products. If you do not agree to the following policy you are free to stop viewing / using this website, and/or refrain from submitting your personal data to us.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Kind Candles]

  • "you", "the user" refer to the person(s) using this website.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR: Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

General Information

Sharing your data:

Under no circumstances is your data ever sold or rented to a third party. I may share your data in the following circumstances:

  • to service providers and affiliates (Etsy, PayPal, and postal services) who assist in the delivery of my products and services

  • to third parties if I believe that disclosure is advisable or necessary to comply with the law, to enforce or apply my terms and conditions, or to protect the rights, property or safety of myself or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Access to your data:

You the right to request a copy of the information I hold about you. If you would like a copy of the personal information I hold, please get in touch. You also have the right to be forgotten, so you can contact me to request the data I hold be destroyed.

Your individual rights

You can read more about your rights in details here;

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience and increase security. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout. ​

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is MailChimp. We hold the following information about you within our EMS system;

  • Email address

  • I.P address

  • Subscription time & date

  • Name

Resources & Service Provider / Third Party Privacy Policies

Wholesale inquiries

Would you like to stock environmentally conscious candles that are hand poured in Edinburgh, are made from locally sourced rapeseed wax, are vegan and cruelty free, and smell beautiful? If so, please get in touch to find out more information about my current wholesale opportunities. 

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Copyright © 2020, Emily Annand, Creator and Sole Trader of Kind Candles

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